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How a Cardiology Office Managed to Reach 86% Patient Engagement Using RPM

Kentucky Cardiology in Lexington had been finding it difficult to monitor their patients blood pressure at home and was unsure how accurate the numbers they were receiving were. Patients were forgetting to check their blood pressure or forgot to write it down which resulted in a doctor’s office with no readings. This can make it very difficult for doctor’s who are trying to treat and diagnose the patients hypertension or hypotension. They may be unsure if they should change up their medication or what needs to be done.

Where to Start

Dr. Avi Eres, a physician at Kentucky Cardiology, knows that he has an older patient base so he wanted to implement a remote monitoring system so that he could get more accurate blood pressure readings. After researching and finding a company that specializes in RPM, Dr. Eres decided to take the next step. This company explained everything in detail, what it would look like in real time and responded to any questions he may have had about the program. After completing the demo, Dr. Eres decided to move forward with the company's RPM program.

What Was Done

After receiving the first 50 blood pressure monitoring devices, staff would determine which patients would benefit most from the program. After patients are enrolled, staff would start monitoring their patients’ readings and if they saw any higher-than-normal numbers, they would know to change up their medication or if there were no readings, they would call the patient to ensure they received their 16 days of readings.

What Were The Results?

This remote patient monitoring program that they implemented ended up being a huge success. After two months, they increased their patient enrollment by 75% and by the third month it was at 83% Dr. Eres enjoyed that their patients had multiple ways to communicate with his team, and that he was offered training to make the program successful. Out of the 200 patients that were enrolled, they reached 86% in patient engagement. This means they were able to interact with 172 of their patients for 20 minutes or more every month. This has helped patients build relationships with office personnel and makes them feel valued.